Wrong submission counter

  • Profile Image
    ComplianceChief
    Asked on October 24, 2015 at 10:40 AM

    Also I was unable to log in a couple of times this morning and when I did everything appeared frozen.

    Would that have been when you were working on IDTA?

    Also when I am moving up & down within the folders of forms there is flickering occurring....feels unstable to me!!!

    Lisa

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    jonathan
    Answered on October 24, 2015 at 10:09 PM

    We apologzie for any inconvinence caused.

    I was able to test and check this on your account ComplianceChief just now, and so far I could not reproduce the issue anymore.

     

    It is possible that what you had encounter was a brief and temporary hiccup due to server load issue on our end.

    Can you please check again on your side. Let us know if the problem still persist on your account up to this time.

     

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    ComplianceChief
    Answered on October 25, 2015 at 06:22 PM

    Hello Jotform,

    Please check IDTA folder and Marketing Material Review form!!!!!

    Yet again the submission count has jumped .....everytime I log on...it is now up to 1050.

    It should be approx 90!!!

    Jeanette fixed it on the 24th I think.

    Obviously our account still has problems.

    URGENT attention needs to be made for us as this is approaching 7 days of issues.

    Please respond ASAP!!!

    Lisa

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    ComplianceChief
    Answered on October 25, 2015 at 06:50 PM

    Also...we again have submissions that were approved & re-submitted to clients on the 20th etc and now they are missing signatures...therefore our clients think they have not been approved.

    AND...The screen shot you show above is not what I see in My Forms...Isee only ACTVEST forms

    Please look at IDTA's Marketing form!!!!!

    I need this fixed URGENTLY!!!!

    PLEASE RESPOND!!!!!

     

  • Profile Image
    stylingvic
    Answered on October 25, 2015 at 07:54 PM

    We have this problem too!!

    Any time I click on the form the number of submissions jump. and it forced me to upgra

    de!!!!

     

    Please help

     

     

  • Profile Image
    ComplianceChief
    Answered on October 25, 2015 at 10:11 PM

    Hello stylingvic,

    Good luck!!!!!  Looks like nobody is helping today!!!  I am into day 6 of Jotform problems and still have no results.

    Disappointing...frustrating....stressful.

     

    Jotform staff, I appreciate your apologies &, for some of the tech staff, keeping in touch.  But, I don't want to be communicating with you everyday...so please let me know what you are doing to fix my problems. PLEASE!!!!!! and then fix it!!!!

    Lisa

     

    PS  I am now up to 1485 Submissions from IDTA Marketing form.....what is going to happen when we reach our limit!!!!

    This company have only submitted 90 submissions to us.

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    ComplianceChief
    Answered on October 25, 2015 at 10:33 PM

    I am now up to 1522 Submissions!!!!  in IDTA's Marketing form.

    Is someone going to help???

     

     

     

     

     

     

     

     

     

     

     

     

     

     

  • Profile Image
    ComplianceChief
    Answered on October 26, 2015 at 12:10 AM

    I am now not able to delete forms ....see CSA Admin.  There is a double up of forms & I was attempting to delete an old form but it will not delete.

    Earth to Jotform!!!????  Anyone out there???

  • Profile Image
    beril
    Answered on October 26, 2015 at 07:57 AM

    Hi,

    We are sorry for late response.

    Thank you for reporting us and in addition to that, we are sorry for confusion.

    This issue is related to the changes that we've made into our database system. We are trying to fix it. I've reset your counter to zero and activated your account back.

    Thank you for your understanding.

    If you have any question or issues, please do not hesitate contacting us. We will glad to assist you.

  • Profile Image
    beril
    Answered on October 26, 2015 at 08:21 AM

    Hi  stylingvic,

    I have moved your question to separate thread and we will provide you an answer there shortly.

    http://www.jotform.com/answers/689868

    Thank you.