Did not Receive Email Submissions Regarding a Submitted Form

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    Asked on November 04, 2015 at 06:28 PM

    We had some submit a Form and payment today around 12:30, however I never received and email confirmation of this registration.  I just happened to be in JotForm making a correction to the form this afternoon and noticed that we had a second submission that I was not aware of.

    I checked my spam/junk mail folders and it was not in there.  I did receive an email confirmation yesterday for a form that was submitted on November 3. 

    Any ideas as to why I didn't get an email or how long it may take for a submission to show up in my inbox?



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    Answered on November 05, 2015 at 01:43 AM

    Hi there,

    I checked the email address "rjohns@vwcparksrec.com" and didn't find any failed log. Also, it is not in the bounce list. Below, you can find the email log for last 10 emails. As it is seen, all of them received to the email "rjohns@vwcparksrec.com".


    At that point, you need to be sure that your mail provider is not blocking our messages. To do that operation, you need to communicate with your server administrator. Ask them to whitelist our addresses. Please whitelist following addresses:



    Alternatively, you can use the SMTP method to send your emails with using your server, so you can beat that problem completely.

    To do that, please follow the instructions from How to Setup SMTP for a form page.


    If the problem consist, please let us know.


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    Answered on November 10, 2015 at 03:07 PM


    Thank you for checking on this for us.  Our IT Department has been in touch with our email provider, QX.net.  They reported that the domain amazonses.com has been blacklisted and they cannot release that until the issue is resolved with that domain.  Maybe someone on that domain has a virus or is sending spam?  They aren't sure, but they said they can't release it until the issue is resolved.

    Can you let me know the status on this or if there's any chance of it being resolved?


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    Answered on November 10, 2015 at 05:39 PM

    That's odd, if your email server provider does not want to whitelist the domains, then we recommend you to use your own SMTP, and ask your email provider to add JotMail's IP Addresses to their whitelist. 



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    David Sanquenetti 
    Answered on November 11, 2015 at 03:55 PM

    I spoke with QX today concerning the blacklisting and they are still seeing IP as affected.  They confirmed the emails needing to be received recently had a delivery attempt from this IP.  Image of MXToolbox check attached.

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    Answered on November 11, 2015 at 04:37 PM

    Have you tried using your own SMTP? Why can't they whitelist it? Another solution would be to use Mandrill SMTP to send emails.

    You will need to create a 3rd party account at Mandrill and get the provided SMTP details. You will be able to  managed and see the statistics of the delivery of the email messages.

    Please check this article to learn how to setup Mandrill: http://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address