What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Submit form Incomplete

    Asked by ChicBubble on November 05, 2015 at 09:27 AM

    We are getting only forms with the name field.

    The problem is that the fields of email is mandatory to complete but we received mails without that data.

    I appreciate if you can guide me a solution to this problem, as it is crucial to contact my clients.



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    JotForm Support

    Answered by BJoanna on November 05, 2015 at 11:45 AM

    Thank you for contacting us. 

    Can you please check one more time if you have provided us link of your correct form. I have cloned form you provided and submitted my cloned form. My email Notification looks like this. 

    As you can see, if you compare screenshots fields inside of email notifications are not the same. So please check one more time did you provided link of correct form.

    What I can suggest you is to check if field values are set correctly inside of you email Notification settings.


    You can also create new Email Notification. When you create new Notification all fields and values of fields will be automatically added inside of your Email Notification.

    Looking forward to your reply. 

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    Answered by ChicBubble on November 05, 2015 at 03:05 PM

    That's right. The problem was that the email template having old fields.

    I could resolve my problem.

    Thank you


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    JotForm Support

    Answered by david on November 05, 2015 at 04:53 PM

    Glad to hear everything is now working.  If there is anything else we can assist you with, let us know and we will be happy to help.