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EmilyCoolingAsked on November 5, 2015 at 3:32 PM
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BenReplied on November 5, 2015 at 5:28 PM
Can you please give us a bit more details in regards to your query and we would be happy to assist with the same.
Thank you.
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EmilyCoolingReplied on November 5, 2015 at 5:33 PM
I have created another website with another jot form contact form and want it to send to the relevant email address. Not the one i have been using previously. I have tried to add another email address but it doesn't seem to work
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David JotForm Support ManagerReplied on November 5, 2015 at 8:55 PM
Please check this guide to find out and update the email address used for submission notification: https://www.jotform.com/help/41-Finding-out-E-mail-Address-used-for-submission-notifications
Another thing you can do, is to simply delete the current email notification, and create it again: https://www.jotform.com/help/25-Setting-Up-Email-Notifications
Let us know if you need more help.
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EmilyCoolingReplied on November 6, 2015 at 3:20 AM
Ive tried this and still no joy
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Mike_G JotForm SupportReplied on November 6, 2015 at 4:52 AM
@EmilyCooling
To my understanding, you're trying to add another email address, do this mean you your notification will be sent to multiple email address?
You can check this guide on how you can Send-Notifications-to-Multiple-Recipients
Also, when you test your notification after making some changes, please refer to this guide: How-to-properly-Change-and-Test-a-New-Email-Recipient-Address-
I hope this helps. Let us know if you need any further assistance. Thank you.