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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    [Smooth Signature Widget] Blocking form submissions

    Asked by spatel on November 27, 2015 at 08:47 AM

    My jot-form will not submit.

    I checked to see if I had a broken condition.  Turns out that I did. I fixed it, but the form still does not submit.

    I tested it myself several times.

    Here is a screencast recording: 

    http://screencast.com/t/kasyQN1zmt

     

    Page URL:
    http://www.jotform.com//?formID=40892890264160

    form will not submit does not submit
  • Profile Image
    JotForm Support

    Answered by Mike on November 27, 2015 at 11:45 AM

    Thank you for contacting us.

    I was able to submit your form with Google Chrome.

    Are you still experiencing the submission issue? Could you please try to submit your form with open Google Chrome Console to see if there are any errors?

  • Profile Image

    Answered by spatel on November 27, 2015 at 02:25 PM

    Hi Mike,

     

    I have tried in both Chrome (my default browser) and in IE (since that is what some of my vendors use when they are submitting this form).

    Will it with the console now.

    Sahil 

  • Profile Image

    Answered by spatel on November 27, 2015 at 02:27 PM

    Mike, btw, here is the URL to the form itself: https://form.jotform.com/40892890264160

  • Profile Image

    Answered by spatel on November 27, 2015 at 02:28 PM

    Mike,

    The console suggests that the issue is with the signature widget.  This is not the first time that this widget has given me problems.

    Here is the message I get in the console:

    Mixed Content: The page at 'https://form.jotform.com/40892890264160' was loaded over HTTPS, but requested an insecure resource 'http://data-widgets.jotform.io/signature-pad/?qid=25&ref=https%3A%2F%2Fform.jotform.com'. This request has been blocked; the content must be served over HTTPS.

    Suggestions for how to fix it?

    Best,
    Sahil

  • Profile Image
    JotForm Support

    Answered by Mike on November 27, 2015 at 03:30 PM

    Thank you for provided details. I can see the problem now, there is something wrong with that particular widget on your form. A bug report ticket has been attached to this thread and escalated to our Development Team.

    In the meantime, if you can use a form source code, you may be able to fix the issue by adding a "/" slash symbol at:

    //data-widgets.jotform.io/signature-pad/?qid=25

    We will keep you updated via this thread.

  • Profile Image

    Answered by spatel on November 27, 2015 at 07:01 PM

    Mike,

    Thank you for the fast reply and confirmation that the issue is indeed a bug.  I was able to get to the source code, but I don't have a place to host it (easily).

    I assume that is what you mean -- that I should download the code, add the slash in an editor, and then paste the code into a place where I can host the form.  Is that correct?

    Or is there an HTML editor built into the form?

     

    Best,

    Sahil

     

  • Profile Image
    JotForm Support

    Answered by Kevin_G on November 27, 2015 at 10:43 PM

    Hi,

    Yes, you can copy all the code shown in that page and paste it into a Text Editor,if you are using Windows, you can paste the code into the Note Pad or if you are using Mac, you can paste the code into the TextEdit.

    Try doing the steps provided by my collegue above, and let us know if it works.

    Thanks.

  • Profile Image

    Answered by spatel on November 29, 2015 at 09:25 PM

    Hi Kevin,

     

    Once I edit, what do I do? I don't have a place to host the code.  I just direct users to the jot-form URL.

    I appreciate that you guys have been responding to my emails over the holidays.  Any sense for an ETA?  This bug is impacting my other jot-forms as well, and preventing me from processing invoices.

    Best,

    Sahil

  • Profile Image
    JotForm Support

    Answered by mert on November 30, 2015 at 07:42 AM

    Sahil, the ticket for that bug is still in progress. Unfortunately, we can't give you a certain for the fix; but I can advice you a temporary solution while the process is continuing on the background.

    To beat this issue, you can use your form's URL with HTTP. On my tests, I replicated the same issue with HTTPS link; but when I tried HTTPS, the form submitted and the email submission are sent without any problem. Use your form's link like the following one:

    http://form.jotform.com/40892890264160

     

    I hope this one will work for you. If there is an update for the bug, you will be informed on this thread.

     

    Thanks.

  • Profile Image
    JotForm Support

    Answered by TitusN on August 08, 2016 at 04:47 AM

    Hello,

    Sorry for the late notification. 

    The widget is now fixed and should work as expected. 

    Please check it out - let us know. 

    Cheers!