What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form doesnt load, or if it does, its really slow.

    Asked by sd_portugal on January 20, 2016 at 04:59 AM
    OR doesnt
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    Answered by sd_portugal on January 20, 2016 at 05:02 AM

    Submitted without content. Sorry 

    Form id=53552898871371
    URL: http://www.securitasdirect.pt/data/inquerito_satisfacao/index.html

    I've asked some coworkers to test it, and it happened to them aswell. 
    So what is the problem with this form ? Too heavy ? 

    50% of the times, the form itself doesnt load. When it does, it takes a long time to happen

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    JotForm Support

    Answered by Kiran on January 20, 2016 at 09:32 AM

    I have tried opening your webpage and the form using direct link which worked fine at my end. I was able to submit the form without any issues on both pages.

    I see that the form is embedded using source code on your webpage. Though I didn't notice any console errors, I'm not sure if it is causing any conflicts with other scripts on your webpage which might cause this issue. Could you try embedding the form using iframe embed method to see if that works for you? Please refer to the guide below that can help you in getting iframe embed code for your JotForm.

    http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code 

    Please get back to us if the issue still persists. We will be happy to assist you further.

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    JotForm Support

    Answered by Kiran on January 20, 2016 at 09:36 AM

    Well. I just noticed the other thread opened by you to inform us switching to Source code version has fixed the issue. Glad to see that the issue is resolved for you now.

    Please do not hesitate to get in touch with us if you need any further assistance. We will be happy to help. 

    Thank you!

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    JotForm Support

    Answered by Kiran on January 20, 2016 at 09:48 AM

    It seems that there was a temporary issue with the forms which seems to be fixed now. It looks like this has happened with our EU based servers. Since you have the source code on your webpage, the form has been loading fine. You may try embedding the form normally and see if the issue is resolved. Please let us know if the issue still persists. We will be happy to take a look again.

    Thank you!

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    Answered by sd_portugal on January 20, 2016 at 12:24 PM

    Thanks Klran! 

    Yes, i tested and its working fine now! 
    It's faster now, however i find the source code embed version faster to load! 
    I think ill keep the latter for final version, while using embed script src for developing phase. 

    Thanks for your help. 
    Regards
    José Dias

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    JotForm Support

    Answered by david on January 20, 2016 at 03:38 PM

    Glad to hear things are now working properly.  If there is anyhting else we can assist you with, just let us know.