What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Question about the max upload size.

    Asked by VCUCreatesVolunteers on February 09, 2016 at 05:44 PM
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    JotForm Support

    Answered by Chriistian on February 10, 2016 at 01:55 AM

    I can see that you have upgraded to the Bronze plan. You received the Upload Size Max error while on the free account because the upload space has exceeded the 100MB limit. But now that you are on Bronze, you have an upload limit of 10GB. Feel free to contact us again if you have any other concerns.

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    Answered by tyra  on October 13, 2016 at 01:37 AM

    may I know, what is the limit size of picture we can upload using bronze? cause  testing using free, but have some photo cant upload. there is any limited size of  picture?

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    JotForm Support

    Answered by Chriistian on October 13, 2016 at 02:53 AM

    Hello Tyra,

    The maximum size that your users can upload to your form is 1GB (1048576 value in KB). You can change the upload size limit on your form by following this guide: Changing the upload size limit.

    Bronze accounts have an upload space of 10GB. This means you can store a total of 10GB worth of images or files in your jotform account when you upgrade to Bronze.

    If you have further questions, please feel free to contact us again.