What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Email notifications: How to use a different email sender?

    Asked by wanderww on February 10, 2016 at 12:52 PM
    2) contact always comes like JotForm, you can't come in contact the email of the person you're writing?
  • Profile Image
    JotForm Support

    Answered by Kevin_G on February 10, 2016 at 01:05 PM

    I'm not sure if I understood correctly your question, correct me if I did not.

    You are trying to use the email and name of the submitter to receive the email notification instead of the default email address and name, in this case both of JotForm.

    If so, then take a look on this guide: http://www.jotform.com/help/240-Set-Email-Field-as-the-Notification-Sender-Email-Address-with-Mandrill.

    If you are trying to use your own email address to send the emails, then these guides will help you: 

    http://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address

    http://www.jotform.com/help/238-How-to-Add-a-Custom-Sender-Address-to-an-Email-Alert

    http://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form 

    Hope this helps.