What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not Receiving Forms

    Asked by anthempets on February 21, 2016 at 02:41 PM

    Hi, our forms haven't been auto-sending since 2/19. We're also having trouble saving them to .pdf off and on. It appears all of our settings are correct, can you please help?




    Anthem Pets, Inc.

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    JotForm Support

    Answered by BDAVID on February 21, 2016 at 04:02 PM

    What is the form you are referring to? Based on your last form edit, I think is this one: http://www.jotform.us/form/41276280542149 

    The email address used for notifications was in bounce list: https://www.jotform.com/help/262-How-to-remove-your-email-address-from-bounce-list 

    I have white-listed it. Please check your spam folder, and you may white-list our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender:

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com