Not Receiving Forms

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    anthempets
    Asked on February 21, 2016 at 02:41 PM

    Hi, our forms haven't been auto-sending since 2/19. We're also having trouble saving them to .pdf off and on. It appears all of our settings are correct, can you please help?

     

    Thanks,

    Angie

    Anthem Pets, Inc.

  • Profile Image
    BDAVID
    Answered on February 21, 2016 at 04:02 PM

    What is the form you are referring to? Based on your last form edit, I think is this one: http://www.jotform.us/form/41276280542149 

    The email address used for notifications was in bounce list: https://www.jotform.com/help/262-How-to-remove-your-email-address-from-bounce-list 

    I have white-listed it. Please check your spam folder, and you may white-list our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender:

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com