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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    PayPal Form: Enabling 'PayPal Account Optional' feature

    Asked by unitedinharmony on March 01, 2016 at 01:32 PM

    I added our paypal account as a payment button on our form, however when we get redirected to the paypal site and click on the option to continue as a guest, the site requires us to create a paypal account and user name.  I don't want to have to require people to create a paypal account.

     

    Page URL:
    https://form.jotform.com/60545718547160

    paypal account paypal optional
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    JotForm Support

    Answered by Mike on March 01, 2016 at 02:56 PM

    I would like to suggest enabling a 'PayPal Account Optional' option under your PayPal account to allow your users to complete their payments without creating PayPal accounts. Please see the following tutorial:

    PayPal Account Optional setting

    *Your PayPal Account must be either Premier or Business. Personal Accounts do not have this option.

    More information is available on this PayPal community thread.

    If you need any further assistance, please let us know.

  • Profile Image

    Answered by unitedinharmony on March 01, 2016 at 03:45 PM
    we are already paypal optional
    Lindsay Schwartz
    United in Harmony
    lindsay@unitedinharmony.org
    ...
  • Profile Image
    JotForm Support

    Answered by Mike on March 01, 2016 at 05:06 PM

    I have submitted a test entry, and it looks like that the PayPal optional feature is working right with your account. Here is a screenshot:

    Thank you.

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    Answered by unitedinharmony on March 01, 2016 at 05:45 PM
    Yes thank you
    ...