Notification emails incorrect on phone

  • steveclarke
    Asked on March 1, 2016 at 3:09 PM

    The notification emails sent to the submitter of the form have different dates when you open the email on an Android phone vs opening the same email on a desktop browser.  It is as if the phone email is getting an older version?  Are the text fields for phone mail and desktop mail stored differently?  see screenshots attached.

     

    Jotform Thread 785020 Screenshot
  • David JotForm Support Manager
    Replied on March 1, 2016 at 5:16 PM

    It seems like it's getting a sort of old notification, because the labels are different in mobile. Can you please try clearing your browsers cache and forms cache? http://www.jotform.com/help/229-How-to-Clear-your-Form-Cache

    Also, you might want to install the App in your Android to view submissions:

    https://play.google.com/store/apps/details?id=com.jotform.v2