What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Notification emails incorrect on phone

    Asked by steveclarke on March 01, 2016 at 03:09 PM

    The notification emails sent to the submitter of the form have different dates when you open the email on an Android phone vs opening the same email on a desktop browser.  It is as if the phone email is getting an older version?  Are the text fields for phone mail and desktop mail stored differently?  see screenshots attached.

     

    Page URL:
    http://www.ipswichjuniorsailing.org

    Screenshot
    Emails Android different screenshots
  • Profile Image
    JotForm Support

    Answered by BDAVID on March 01, 2016 at 05:16 PM

    It seems like it's getting a sort of old notification, because the labels are different in mobile. Can you please try clearing your browsers cache and forms cache? http://www.jotform.com/help/229-How-to-Clear-your-Form-Cache

    Also, you might want to install the App in your Android to view submissions:

    https://play.google.com/store/apps/details?id=com.jotform&hl=en