What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    form credit card payment section too wide

    Asked by BBC2016 on March 08, 2016 at 12:19 AM

    how can i fix the LONG wide lines on the payment section?

    Can I add ORGANIZATION section/field and also PHONE too?

    Is there any way to send me a clone version and I can work with it like that??

    Also - my form is very wide - all the fields are sooooo long. I dont know how to fix it - no matter what css I put in and the credit card payment section too is very wide also.

    It seems like and the font is not showing up live at the proper size, I tried testing it at 5px and it still shows at 12-14 I believe. It wont update to the proper size I need.

    ALso - I want to layout the top of the form like this and I cant do it right Ive spent hours trying:

    $PRICEHERE         BOLD NAME OF TICKET/DONATION TYPE                        
    Description of the ticket/donation type here lalalalalalalala Price box right here. Not wide though - normal avg size.

    or we could put all the text to the LH and the box aligned to the RH after the text?

    I just noticed when they click/checkmark the first donation/ticket box it should populate to $100 AUTOMATICALLY and then they can change it to a higher amount should they want to.

    PLEASE HELP - my client is going to kill me if I dont have all this done TONIGHT - he is a very grumpy client and Ive bent over backwords to help him.

    Thank you!!!!!!!!!!!!!!!!!!!!!!!

    PS: I will pay extra if you'd like. Can you send me a CLONED VERSION to save us from going back and forth bc I can't get this stuff right - I dont know coding or how to do much of this. PLEASE PLEASE PLEASE :)

    Page URL:
    https://form.jotform.com/60631320400133

    credit card wide section
  • Profile Image

    Answered by BBC2016 on March 08, 2016 at 12:27 AM

    I am trying to put a BREAK <br> a line break or whtever its called in the ticket/donation description section. and I cant get it to fall to the next line - the reason I am doing it is because my form is soooo wide and the text is goign all across the whole page/site. How do I put a break so it reads like this:

     

    We kindly ask a donation of $100 to help offset event costs.
    Thank you in advance for your contribution!

     

    for each section???

     

     

    I'll pay extra for a fast response and clone - I need this done by tonight and I am freaking out - it is so hard for me to understand all the language of coding :)

     

    THANK YOU!

  • Profile Image

    Answered by BBC2016 on March 08, 2016 at 12:31 AM

    I found this form - I'd love something like this for mine - the first message I sent in (above) I mentioned having the box to the RH side and the PRICE and TITLE to the LH - can you help me make this type one but pre-loaded with the ticket'donation customizations???

  • Profile Image

    Answered by BBC2016 on March 08, 2016 at 01:47 AM

    Hi Guys! The manager told me you would respond within 1 - 2 hours - are you stil out there>>>>???????

     

    SHOULD I STAY AWAKE???

  • Profile Image
    JotForm Support

    Answered by Charlie on March 08, 2016 at 09:08 AM

    I see you have a lot of questions, it would be best to focus on one thread post per question or topic to avoid confusion and for us to better assist you.

    I also strongly suggest getting familiar with our form builder by checking the help links below:

    About Us 

    Frequently Asked Questions 

    Comprehensive User Guides 

    JotForm YouTube Channel - Video Tutorials 

     

    That will help you get familiar on how to use our form builder. You do not necessarily need to be familiar with CSS code, we have the Form Designer Tool that allows you to make basic to advance changes on your form without using CSS. Here's a guide about the Form Designer Tool: http://www.jotform.com/help/300-Form-Designer-Tutorial-Let-s-create-fantastic-forms- 

    If you would like to just apply a theme on your form, that should be easily by browsing our Themes Store

    If you are setting up an order/payment/donation form, this guide will help you understand the basic setup: http://www.jotform.com/help/165-Setting-Up-Your-First-Order-Form 

    Here's my cloned form with using the default themehttps://form.jotform.com/60673786890976.

     

    It would be best to be more specific on your concern to avoid confusion and for us to better assist you. You can open multiple thread post here in the forum, given that they are all different concerns or topic. We will try our best to help you on your form, but please do be familiar with the help links that I have shared. 

    We do not have a phone support, but we do try our best to help you here in the forum. Our support is 24/7, but the response time varies on the current queue that we have. Thank you for your understanding.

  • Profile Image
    JotForm Support

    Answered by Charlie on March 08, 2016 at 09:14 AM

    I went ahead and opened separate threads for the questions or concerns you have that I'm able to understand. Please refer to the links below:

    Question about form being too wide: http://www.jotform.com/answers/789754 

    Question about the form's font size: http://www.jotform.com/answers/789755 

    Question about the form layout: http://www.jotform.com/answers/789757 

    Question about the custom price of donation should be $100: http://www.jotform.com/answers/789758 

     

    We will address them accordingly. Thank you for your understanding.