Can't Receive Submission Emails

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    Asked on March 16, 2016 at 04:34 AM

    Hi, sorry to bother you, it is a bit of time since I get more mail confirming receipt form to the email that I have left as a mailing address "".

    within the site, however, the forms I see them properly, you can help me?

    Congratulations for your work.

    sorry for my english....


    Stefano Collina

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    Answered on March 16, 2016 at 05:14 AM

    Hi Stefano,

    Yes, you are right, the email address "" has not received emails since the date 2016-01-13 and the reason for this is being in bounce list. Please, see the email address's mail log:



    Currently, I removed that email address from the bounce list and everything should be fine now; but it could happen to you again. To prevent this issue,

    You need to be sure that your mail provider is not blocking our messages. To do that operation, you need to communicate with your server administrator. Ask them to whitelist our addresses. Please whitelist following addresses:


    Alternatively, you can use the SMTP method to send your emails with using your server, so you can beat that problem completely.

    To do that, please follow the instructions from How to Setup SMTP for a form page.


    In addition, you can give specific form names, so we can check them as well. If the problem consist, please let us know.