What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Can't Receive Submission Emails

    Asked by schizz on March 16, 2016 at 04:34 AM

    Hi, sorry to bother you, it is a bit of time since I get more mail confirming receipt form to the email that I have left as a mailing address "audiobo@tin.it".

    within the site, however, the forms I see them properly, you can help me?

    Congratulations for your work.

    sorry for my english....

     

    Stefano Collina

    problem site get more email left
  • Profile Image
    JotForm Support

    Answered by mert on March 16, 2016 at 05:14 AM

    Hi Stefano,

    Yes, you are right, the email address "audiobo@tin.it" has not received emails since the date 2016-01-13 and the reason for this is being in bounce list. Please, see the email address's mail log:

     

     

    Currently, I removed that email address from the bounce list and everything should be fine now; but it could happen to you again. To prevent this issue,

    You need to be sure that your mail provider is not blocking our messages. To do that operation, you need to communicate with your server administrator. Ask them to whitelist our addresses. Please whitelist following addresses:

    amazonses.com   
    email.amazonses.com
    noreply@jotform.com

     

    Alternatively, you can use the SMTP method to send your emails with using your server, so you can beat that problem completely.

    To do that, please follow the instructions from How to Setup SMTP for a form page.

     

    In addition, you can give specific form names, so we can check them as well. If the problem consist, please let us know.

     

    Thanks.