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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How Can I Disable the Light Grey Background of the Form?

    Asked by mjgroup on March 23, 2016 at 10:41 AM

    Hi,

     

    I have created a form and when I view it where I have embedded it into my squarespace site on a PC it looks fine. However when I view the same form from my Mac in both Chrome and Safari, I seem to get a grey background behind the form as per the screenshot.

     

    Any suggestions?

     

    Thanks in advance,

    Caro

    Screenshot
    grey background viewing a pc site same form thanks
  • Profile Image
    JotForm Support

    Answered by mert on March 23, 2016 at 11:04 AM

    Hi Caro,

    You can easily beat this problem by injecting some custom CSS to your form. Please, copy&paste the necessary code from the below:

     

    .supernova,.form-all {

        background-color: #ffffff !important;

        box-shadow:none !important;

    }

     

    After applying, please don't forget to let us know the results.

    Thanks.

  • Profile Image

    Answered by mjgroup on March 23, 2016 at 11:27 AM

    Fabulous, thank you Mert, that did the trick. :)

    Interestingly now though when I can see my screenshot I uploaded, it doesn't actually have the grey background but just the border around the form! - How strange.

     

    I have now lost the nice border around the form though, anyway to get this back?

  • Profile Image
    JotForm Support

    Answered by mert on March 23, 2016 at 11:42 AM

    Caro, you are most welcome, glad to see it is working; but are you still seeing the borders or box shadows around the form? I disabled them to avoid this issue. Moreover, I couldn't see any of them when I check the current version of your form:

     

    If you are seeing those, please do let us know.

    Regards.

  • Profile Image

    Answered by mjgroup on March 23, 2016 at 11:50 AM

    No I can't see a border/box shadow, but quite liked the border around the form, just not the grey background; anyhow I have now realised you removed that too in the CSS and have deleted that line, so everything is working perfectly :)

     

    Thanks for the prompt response!

    Caro

  • Profile Image
    JotForm Support

    Answered by mert on March 23, 2016 at 12:02 PM

    Glad to hear that. So, please let us know, if you encounter any problem with your form.

     

    Have a great day.