What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    It would be great to be able to attached the flie in the Email rather than a link to download.

    Asked by adlinformerdistribution on March 29, 2016 at 02:49 AM
    Has this issue been rectified yet. It would be great to be able to attached the flie rather than a link to download it.
    attach file email attachement
  • Profile Image
    JotForm Support

    Answered by Charlie on March 29, 2016 at 02:57 AM

    May we know what you would like to attach in your email alert? Currently, you can only attach the PDF submission in your email notification. Here's a screenshot to show where to find that option:

     

    Other than that, it is not possible to attach any files on the email alerts, you will need to add the download link instead. 

    Let us know if I misunderstood your concern, and please do provide us more details on how your form works.

  • Profile Image

    Answered by adlinformerdistribution on March 29, 2016 at 04:44 AM
    I would like to attached my info pack which is a pdf to the autoresponder.


    Kind regards,
    Bek Schapel
    GENERAL MANAGER
    ACTION FACTION

    We’ve changed our name! Still SA Owned.

    Street Marketing Experts.
    WWW.ADELAIDELETTERBOXDISTRIBUTION.COM.AU
    WWW.ACTIONFACTION.COM.AU

    PH: 0458 133 113
    EMAIL: BEK@ACTIONFACTION.COM.AU



    ...
  • Profile Image
    JotForm Support

    Answered by Chriistian on March 29, 2016 at 05:22 AM

    It is not possible to attach files on the email alerts, but instead you can add a download link of your info pack pdf to the autoresponder of the form.

    - First, you will need to store the pdf file in a file storage service such as Google Drive or Dropbox. Then you can get the download link of that file by following this guide: How to Generate Direct links of Google Drive, Dropbox files

    - Next, you can create the autoresponder of the form and simply paste the link to the body of the autoresponder.

    You can check out this demo to see the autoresponder in action: https://form.jotform.com/60882140902956 

    Simply enter your email address in the email field and you will receive an email with a link that you can click to download the test file.

    Do let us know if you need further assistance.
    Regards.

  • Profile Image

    Answered by adlinformerdistribution on March 29, 2016 at 05:45 PM
    No thanks. I’ve tried this with my customers and they just don’t want to click on a link.


    Kind regards,
    Bek Schapel
    GENERAL MANAGER
    ACTION FACTION

    We’ve changed our name! Still SA Owned.

    Street Marketing Experts.
    WWW.ADELAIDELETTERBOXDISTRIBUTION.COM.AU
    WWW.ACTIONFACTION.COM.AU

    PH: 0458 133 113
    EMAIL: BEK@ACTIONFACTION.COM.AU



    ...
  • Profile Image
    JotForm Support

    Answered by jonathan on March 29, 2016 at 08:50 PM

    Currently, the form Notifier and Autoresponder does not have the feature to manually include attachement (file) from external source. You will have to use only a link to download hosted attachement (files) if you want the end user to get files from an email message.

    I have submitted a feature request ticket base on this. 

     

    We cannot provide you any ETA as to when this will be possible/available. But we will notify you here for any news/updates on the status of the ticket.

    Let us know if you have further question.

    Thanks.

     

     

     

  • Profile Image
    JotForm Support

    Answered by EltonCris on June 29, 2016 at 04:23 AM

    Great news! This feature is now available. Files uploaded to your form can now be sent as attachment on email notifications. Please give it a try and let us know if you have any feedback:

    https://www.jotform.com/blog/223-New-Feature-Get-Uploaded-Files-as-Email-Attachments