Unable to download submission data in excel.

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    Asked on March 30, 2016 at 05:17 AM



    Taking excel doccuments is really important for us. But one of our forms has more than 8000 submission. Thats why the system don't allow the take excel documents to submissions. 


    We need help on this issue. We can close that form and put a new one, but how we excatly take those submissions on excel?

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    Answered on March 30, 2016 at 07:23 AM

    Hello Buajans,

    I'm sorry for the trouble caused to you.

    I did try to download your form's submission data and did not find any issue. I was able to download it successfully. I have sent you an email with your form's submission excel to your registered email address alpu*****@gmail.com.

    You may also like to take a look at the following guide on how to partially download your form's submission data:  https://www.jotform.com/help/73-How-to-Download-Form-Submissions-as-Excel-CSV-PDF 

    Thank you!