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  • Profile Image

    Can't submit the form when it is embedded to my webpage

    Asked by Connected4learning on April 11, 2016 at 10:14 AM

    On our form Program Registration, the email works when tested from Jotform, but it is not working from the website.  It appears to refresh, but never allows  email to be entered

    Page URL:
    &Acirc;&nbsp;http://www.genlearn.org/event/conversations-with-steven/?<br/>instance_id=11

    email JotForm uploads height jpg
  • Profile Image
    JotForm Support

    Answered by mert on April 11, 2016 at 11:14 AM

    Hi there,

    I checked your webpage and found that the issue is related with the captcha field, it can't get the special keyword for the current session, its loading never ends as it is seen from your screenshot as well. However, your form is working fine when it's stand alone, so this finding is addressing the embedding issue.

    Instead of using third party embed tools like oEmbed, please use iFrame embed code to embed your form onto your webpage. In addition to this, while you are embedding your form, you don't need to take the whole structure of embed code, the content between <iframe>...</iframe> tags is enough to embed your form. (Following code is just an example, don't embed that one.)

     

        <iframe

          id="JotFormIFrame"

          onload="window.parent.scrollTo(0,0)"

          allowtransparency="true"

          src="https://form.jotform.com/53341292355958"

          frameborder="0"

          style="width:100%;

          height:800px;

          border:none;"

          scrolling="no">

        </iframe>

     

    Please, try this method, it will overcome the script conflict and please don't forget to let us know the results.

    Thanks.