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  • Profile Image

    Unable to receive notification email

    Asked by debenhamhighschool on April 12, 2016 at 07:28 AM

    I have created a form, but do not receive email notifications on real applications, only my test ones

    Page URL:
    http://www.debenhamhigh.co.uk/Information/Admissions/

    email notifications email not receive receive
  • Profile Image
    JotForm Support

    Answered by Jan on April 12, 2016 at 09:53 AM

    I checked your form and I can see that the email notification is configured properly. The email (noreply@debe***mhigh.co.uk) is not in the bounce as well. I did a test submission and based on the mail logs, it was sent properly.

    Please do check your spam or junk folders. You can also try white-listing JotMail IP addresses

    Also, please don't use the "Test Email" button in testing the notification. The reason is that the notification will be sent to account's email address and not to the assigned recipient. It is better to open the form, fill it up and then submit it.

    Related guide: How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    Hope that helps. Thank you.