What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Error: getting "Reached your limit"

    Asked by kadublack on April 12, 2016 at 11:11 AM
    Quando eu envio a resposta para uma pessoa que preencheu o formulário está dando essa mensagem: Oops.. Reached your limits! quando volta ao normal ?
  • Profile Image
    JotForm Support

    Answered by Charlie on April 12, 2016 at 12:36 PM

    I presume you are using the "Forward" button in the submissions page?

     

    Please note that for "Free" accounts, you are limited to send a total of 20 emails/hour, this limit covers the "Share a form via Email", "Reply", "Forward" and "Test Emails" button, or any email that will come from the form builder.

    "Share Form"=>"Email" button.

    "Reply" and "Forward" buttons

     

    "Test Emails" button.

     

    To avoid this limit, you can just create an email notification or an autoresponder to send specific submissions to your users.

    You can also use your own email client and just forward the notification you received to your users. 

    If you would like to send specific notifications based on your user's input, then that is possible using conditional logic, here's a specific guide that will help you: http://www.jotform.com/help/167-How-to-send-to-a-specific-email-address-based-on-a-selection 

    Let us know if you need further assistance on this.