Payment Gateway is not working

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    Asked on April 14, 2016 at 09:31 PM

    Hi My payment gateway is not working


    I keep getting this

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    Answered on April 15, 2016 at 12:17 AM

    Did you send a screenshot to the forum? Unfortunately we are not able to see the screenshot you have sent. Can you please try sending it again? To send a screenshot to the forum, please follow this guide: How to add screenshots/images to questions to the support forum?

    As for your concern, I sent a test submission and I was directed to the paypal page to complete the payment. Are you still encountering the issue? 

    I did notice that you have several incomplete payments in your form. Incomplete payments occur when a user suddenly closes the browser before settling the payment. You can learn more about incomplete payments by following this guide: How to View Incomplete Payments.

    If the issue persists, please let us know.


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    Answered on April 15, 2016 at 02:37 AM

    Hello ShapingLives,

    I've tested your form and I also got a problem while trying to submit the form. Your gateways are working fine however there is a slight increase in load of our servers now so I suggest that you try everything again in half an hour.

    The problem should go away on its own.

    Thank you very much