What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Payment Gateway is not working

    Asked by ShapingLives on April 14, 2016 at 09:31 PM

    Hi My payment gateway is not working


    I keep getting this

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Chriistian on April 15, 2016 at 12:17 AM

    Did you send a screenshot to the forum? Unfortunately we are not able to see the screenshot you have sent. Can you please try sending it again? To send a screenshot to the forum, please follow this guide: How to add screenshots/images to questions to the support forum?

    As for your concern, I sent a test submission and I was directed to the paypal page to complete the payment. Are you still encountering the issue? 

    I did notice that you have several incomplete payments in your form. Incomplete payments occur when a user suddenly closes the browser before settling the payment. You can learn more about incomplete payments by following this guide: How to View Incomplete Payments.

    If the issue persists, please let us know.


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    JotForm Developer

    Answered by omur on April 15, 2016 at 02:37 AM

    Hello ShapingLives,

    I've tested your form and I also got a problem while trying to submit the form. Your gateways are working fine however there is a slight increase in load of our servers now so I suggest that you try everything again in half an hour.

    The problem should go away on its own.

    Thank you very much