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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    save and resume - lost data

    Asked by tigovernance on April 15, 2016 at 10:18 AM

    Dear JotForm team, 

    We were notified from users that there have been issues with the save&resume function of our questionnaire (https://form.jotformeu.com/51101821313336) yesterday. 

    It would be wonderful, if you could look into the form and assess, whether there are any settings that need to be updated. 

    We had alerted our users that they would need to scroll down to the end of the page and press the 'next' button in order to trigger the saving mechanism. However, this did not work for one of our user yesterday and information has been lost as a consequence. 


    I am looking forward to receiving your comments and am of course available to provide you further information if required. 


    Best, Felicia 

    Page URL:

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    JotForm Support

    Answered by david on April 15, 2016 at 12:16 PM

    When using the save and continue feature, the data is stored in the users browser.  If the browsers cache is cleared or a new form is started, the data will be removed.  If you need a feature that will allow users to save their form data and return to update it later, adding an edit submission link in the form autoresponder to allow for just that: