Why a date field is coming with "false" value?

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    Asked on April 15, 2016 at 02:37 PM

    When receiving a confirmation email, the field of today's date populates as the text "false". How do I fix this?

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    Answered on April 15, 2016 at 04:33 PM

    I checked the submissions for your form and although I can see some submissions with the "false" value on the "Today's Date" I was unable to replicate this, I have submitted your form using the direct link and the embedded on your website, both sent the field good. 

    This is the result when I submitted the form using the direct link: 

    This is when I submitted the form using the link to your website: 

    As you see I could not replicate the issue. Could you please provide us the steps about how to replicate it? 

    This could be due to a Javascript conflict on the form, or perhaps when it was embedded; however, it seems to be working now. 

    Do get back to us if the issue still persists, we will be glad to help you. 

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    Answered on April 17, 2016 at 02:43 PM
    Here is what I got in my email from my test submission
    Question Answer
    Property name Frank
    Property address (apt.# or house address) 123 Frank
    Contact name Frank
    Contact phone number 2693529563
    E-mail fclark@eitsonline.com
    Date of damage discovery 04/13/2016
    Todays date false
    Please provide a brief description of your request Test for date issue
    Frank Clark
    Systems Tech
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    Answered on April 17, 2016 at 03:50 PM

    I also wasn't able to replicate the issue. I cloned your form and did a several test submissions, the "todays date" answer field is showing the value properly. I tried different dates, past or future, and it is still successful.

    It is possible that there are conflicting scripts between the page and the form. Please try to re-embed the form to your webpage using Iframe Method.

    You can also remove the widget and add it back again. Also, I will clear your form cache so that your forms will be refreshed from our servers.

    Hope that helps. Thank you.