- robert122869Asked on April 18, 2016 at 01:14 PM
My contact forms do not show on my website after making payment . It is urgent that my forms appear on my website. Please help
- JotForm SupportKiranAnswered on April 18, 2016 at 03:09 PM
I've checked your account and see that it is active in state and good in shape. I've also tried opening a form which seems to be loaded normally.
When I tried to submit the form, I've received the Thank you page without any issue. Could you provide us with the web page URL where the forms are loaded so that we can take a look to investigate the issue further?
We will wait for your response. Thank you!
- robert122869Answered on April 18, 2016 at 03:56 PM
Thank you for responding. The url is http://www.evictionforce.com/wp-admin/post.php?post=6&action=edit, I'm not quiet sure if can view without my wordpress login info? Please advice
- robert122869Answered on April 18, 2016 at 04:06 PM
my website is www.evictionforce.com , the form use to appear on home page.
- JotForm SupportjonathanAnswered on April 18, 2016 at 05:03 PM
This URL link you provided can be used only by you since it was your Wordpress admin panel link when editing your WP website page.
I checked your website page and I think I understand the problem. Currently, when I checked the source code of the website page, I see that there were 2 embedded form codes on it.
the first embed code (actually just a link of the intake form) was loading on the browser. But the second link (script embedded of Contact form is not working)
Lanlord Intake form - http://www.jotformpro.com/form/43163748738970
Contact us form - https://www.jotform.com/43140610542946
To fix the probelm try this steps:
#1 Remove the script embed code of the Contact Us form on the website.
#2 Get the iframe embed code of the Contact us form
User guide: Getting-the-Form-iFrame-Code
This user guide should help as well
User guide: A-Guide-To-Forms-For-WordPress-JotForm-Users
#3 In your WP admin panel, edit the page and add the iframe embed code of the Contact us form.
#4 Save your WP page with the iframe embedded form on it.
Check your website if the embedded form now shows when the page is loaded.
Let us know if still not working for you.
- robert122869Answered on April 19, 2016 at 11:21 AM
I followed your instructions and my form still does not show on the home page as before. I don't understand what happened? Your recommendations to fix the problem do not work. I even tried creating a new page and to embed my CONTACT form, but still does not work. How can this problem be corrected? This is how I make my money and my clients need to be able to see the contact form on the home page, not just a link. Please advice
- HubersonAnswered on April 19, 2016 at 12:58 PM
The form Eviction Case Evaluation is embedded properly but it is being hidden by some code from your website ( See bellow, the iframe containing the form is hidden ).
If you turn this style off, the form become visible.
I would suggest you contact your WordPress Developers to have them correct this issue as it is not really a problem with the form itself.
If the WordPress Theme used requires iframes to be hidden, they could use some specific CSS selectors to make only the iframe containing the form visible.
- robert122869Answered on April 20, 2016 at 10:08 AM
I understand regarding the iframe been hidden, but the form appeared properly when it was just enbeded before, why can't I just use the embed code and not iframe?
- JotForm SupportKiranAnswered on April 20, 2016 at 11:29 AM
You may need to contact the theme developers for any assistance in this regard.
Hope this information helps!
- JotForm SupportKiranAnswered on April 20, 2016 at 11:30 AM
Sorry. The opacity value should be 1. Here is the updated code:
- robert122869Answered on April 20, 2016 at 12:10 PM
Are you able to do this for me?
- robert122869Answered on April 20, 2016 at 12:23 PM
This problem started yesterday when Joftorm suspended my account, even though my credit card was fine, I just paid it again. I read another Jotform user had the same problem but it resolved when Jotform reactivate it his account. NONE OF MY WEBSITES THAT HAVE A JOTFORM FORM ARE SHOWING THE FORM ANY MORE.....
- JotForm SupportKiranAnswered on April 20, 2016 at 01:46 PM
I see that your account is active and the forms should be opening normally. As we check the forms using the direct link, they are displaying without any issue.
I see that you are using Avada theme for your website. You can add the CSS code provided by following the article from the theme documentation.
Hope this information helps!