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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    How to hide empty fields on email notifications?

    Asked by kenneth_lee on April 18, 2016 at 05:18 PM

    I am utilizing "if/then" instructions for my form. If a data field does not apply, it is left empty. Those empty data fields are being emailed. How do I remove those so only the pertinent data fields appear in the email.

    I have submitted this question before. I followed the instructions in the reply and I am still experiencing the same issue.

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    JotForm Support

    Answered by Kevin_G on April 18, 2016 at 06:49 PM

    I checked this in the new wizard and I could not find a way to do it, it is only possible to do on our old wizard, to load this old wizard you will need to add the parameter ?old right after the URL of the Form Builder, it should look like this: 


    **Make sure to replace yourformID with the ID of your form, or simply open the form and add ?old at the end of the URL. 

    Once you have loaded using the old wizard follow the steps on this guide: 


    Once you do that empty fields will not be displayed on the email notifications, but make sure to not change the email template, doing any change will show empty fields again. 

    Hope this helps.