What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I can't view submitted images- says bandwidth limit exceeded.

    Asked by LynnWhitelaw on April 21, 2016 at 11:20 PM
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    JotForm Support

    Answered by Chriistian on April 22, 2016 at 01:54 AM

    There doesn't seem to be a form in your account. Can you please give us the link to the form where you encountered the issue so we may check it?

    You might have exceeded the bandwidth limit for the files, which is why you got that error. Please note that we have implemented this to prevent bandwidth abuse. The bandwidth limit refers to the files uploaded/submitted to JotForm. These files have the following limits:

    Small files or those with file size of less than 10 MB can be viewed/downloaded 100 times.

    Large files or those with file size of greater than 10 MB can be viewed/downloaded 10 times.

    Once we have the link to the form in question, we may reset the bandwidth limit for those files. However, please note that we can only do this once. I would advise taking advantage of 3rd party file sharing and storage services that we have integrations with, like Dropbox and Google Drive.