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  • Profile Image

    I have stopped receiving emails from my forms.

    Asked by tkalberg on April 26, 2016 at 02:05 PM

    I have two forms that each email a confirmation to myself. Starting yesterday I have stopped getting them. When I use the test button it also doesn't work. I have not changed anything and my email account works fine otherwise. Is there something wrong on the JotForm site?

    Page URL:
    http://form.jotform.us/form/40014619802143?

    Emails My Forms receiving receiving emails
  • Profile Image
    JotForm Support

    Answered by Kevin_G on April 26, 2016 at 04:05 PM

    This is because your email is in our bounce list, I have removed it and you should receive your emails again. 

    I have also tested and noticed that the submission was sent now: 

    I would suggest you to set your email alert properly in order to avoid bouncing, this guide will help you with that: https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues

    If you notice that emails are not being sent, then you are able to check and remove your email address from our bounce list by following the steps on this guide: https://www.jotform.com/help/262-How-to-remove-your-email-address-from-bounce-list

    I noticed that you are using our default sender email address so if the issue still persists you will need to ask your email provider to white-list our IP addresses, this will work only while you are using our default sender email address, otherwise it will not have effect: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    In case that you want to re-send those failed emails, this is possible by editing those submissions, you will need to edit them and submit the form without making any change, this guide will help you with editing a submission: https://www.jotform.com/help/325-How-to-Edit-Submissions-Made-on-Your-Forms

    Hope this helps.