we are still not receiving emails since Friday

  • Profile Image
    kfalkus
    Asked on May 02, 2016 at 01:44 PM

    Our IT guy looked into your response to our first messages to you and he says nothing is coming into our server from jotform and nothing is hitting our spam - it is at your end. We need this resolved right away.

  • Profile Image
    victor
    Answered on May 02, 2016 at 02:52 PM

    Sorry for the inconvenience. As my colleague, I have checked your email history and noticed that all emails have been sent properly.

    I have also verified our bounce and was not able to locate your email in the list.

    If you are still not able to receive notification, you may try setting up a SMTP to send your emails, How to Setup SMTP for a Form.

    Please let us know if this helps.