What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    we are still not receiving emails since Friday

    Asked by kfalkus on May 02, 2016 at 01:44 PM

    Our IT guy looked into your response to our first messages to you and he says nothing is coming into our server from jotform and nothing is hitting our spam - it is at your end. We need this resolved right away.

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    Answered by victor on May 02, 2016 at 02:52 PM

    Sorry for the inconvenience. As my colleague, I have checked your email history and noticed that all emails have been sent properly.

    I have also verified our bounce and was not able to locate your email in the list.

    If you are still not able to receive notification, you may try setting up a SMTP to send your emails, How to Setup SMTP for a Form.

    Please let us know if this helps.