EU Forms: Updates showing in Form Builder, but not on live form

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    Asked on May 05, 2016 at 05:49 AM

    Hi there


    Is there always a delay now in editing forms and saving and the changes coming up on the live server?




    Just edited it around 20 minutes ago to change the dates at the bottom but it's still showing the old dates on the live server.


    Is not a caching issue as just tested in fresh browser.



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    Answered on May 05, 2016 at 07:45 AM

    Sorry about this, Rich. When there is heavy load on our servers, we sometimes experience database replication lag between our US and EU servers. This means that some changes on forms in Europe may not be instantly applied, due to data replication lag.

    I see that your cached form was showing "30 March":

    I have cleared your form cache, and your form is now displaying "1 June", which I presume is the correctly updated date:

    If you keep experiencing further issues, please let us know. Thank you.

  • Profile Image
    Answered on May 06, 2016 at 10:11 AM

    Thanks Boris, I'll know to do that for the future.

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    Answered on May 06, 2016 at 10:25 AM

    On behalf of my colleague, Boris, you are welcome. If you require further assistance, please let us know.