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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Feedback Button and Pop-up Forms do not work in Muse

    Asked by majdmkl on May 08, 2016 at 01:59 PM

    Hi there,


    Can you please help me get Feedback Button/Pop-up Forms work in my Muse? 


    It shows "Unable to generate thumbnail" every time I copy the code to Muse.


    Here is a link for a sample page created by Muse with embed "feedback button" form that shows on Muse "Unable to generate thumbnail" but nothing appears on the live page





    A screenshot from Muse with "Unable to generate thumbnail"  is also provided.

    Many thanks,



  • Profile Image
    JotForm Support

    Answered by Jan on May 08, 2016 at 02:34 PM

    I noticed that this is a duplicate thread. My colleague already replied on the other thread. Here's the URL: https://www.jotform.com/answers/834846

    Thank you.

  • Profile Image

    Answered by majdmkl on May 08, 2016 at 02:36 PM

    Hello Sir!


    Please note that I need to know how to embed the script in the head section (mentioned in the suggested solution) as I am using Muse, I cant edit code in Muse!


    Many thanks

  • Profile Image
    JotForm Support

    Answered by Jan on May 08, 2016 at 03:05 PM

    I will post my reply on this thread: https://www.jotform.com/answers/834846. Thank you.