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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Jotform not loading on iPhone when viewing website

    Asked by heartstringmelodies on May 08, 2016 at 11:22 PM

    Hello,

    I am experiencing issues with jotform.com when I try to load my website with the form integrated on my phone.  My website is www.heartstringmelodies.com and I have jotform linked with my contact page and summer camps.  How do I resolve?

     Also, I received payment form one family for a summer camp and only received their paypal payment email, no jotform.com.
    Page URL:
    www.heartstringmelodies.com/summercamps

    JotForm jotform not loading viewing payment form integrated
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    JotForm Support

    Answered by Charlie on May 09, 2016 at 02:44 AM

    I've checked your website, both the "Contact Us" and the "Summer Camps" page, the forms are showing properly. Here are some screencast:

    1. Here's the "Contact Us" page.

     

    2. Here's the "Summer Camps" page:

     

    I see you are using the default embed script. Could you please try using the iFrame embed code that we have? Here's a guide on how to get it: https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code. See if that works for you.

     

    For the other concern you have regarding the payments in your form, I have opened a separate thread for it so that we can better discuss. Please refer to this link: https://www.jotform.com/answers/835026. We will address it shortly.

    Thank you.