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    Jotform not loading on iPhone when viewing website

    Asked by heartstringmelodies on May 08, 2016 at 11:22 PM


    I am experiencing issues with jotform.com when I try to load my website with the form integrated on my phone.  My website is www.heartstringmelodies.com and I have jotform linked with my contact page and summer camps.  How do I resolve?

     Also, I received payment form one family for a summer camp and only received their paypal payment email, no jotform.com.
    Page URL:

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    JotForm Support

    Answered by Charlie on May 09, 2016 at 02:44 AM

    I've checked your website, both the "Contact Us" and the "Summer Camps" page, the forms are showing properly. Here are some screencast:

    1. Here's the "Contact Us" page.


    2. Here's the "Summer Camps" page:


    I see you are using the default embed script. Could you please try using the iFrame embed code that we have? Here's a guide on how to get it: https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code. See if that works for you.


    For the other concern you have regarding the payments in your form, I have opened a separate thread for it so that we can better discuss. Please refer to this link: https://www.jotform.com/answers/835026. We will address it shortly.

    Thank you.