Jotform not loading on iPhone when viewing website

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    heartstringmelodies
    Asked on May 08, 2016 at 11:22 PM

    Hello,

    I am experiencing issues with jotform.com when I try to load my website with the form integrated on my phone.  My website is www.heartstringmelodies.com and I have jotform linked with my contact page and summer camps.  How do I resolve?

     Also, I received payment form one family for a summer camp and only received their paypal payment email, no jotform.com.
  • Profile Image
    Charlie
    Answered on May 09, 2016 at 02:44 AM

    I've checked your website, both the "Contact Us" and the "Summer Camps" page, the forms are showing properly. Here are some screencast:

    1. Here's the "Contact Us" page.

     

    2. Here's the "Summer Camps" page:

     

    I see you are using the default embed script. Could you please try using the iFrame embed code that we have? Here's a guide on how to get it: https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code. See if that works for you.

     

    For the other concern you have regarding the payments in your form, I have opened a separate thread for it so that we can better discuss. Please refer to this link: https://www.jotform.com/answers/835026. We will address it shortly.

    Thank you.