Form submission emails are not coming through

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    ykaluszyner
    Asked on May 09, 2016 at 12:45 PM

    I am no longer receiving emails with form submissions. No settings were changed as far as i'm aware. How can I remedy this?

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    Jan
    Answered on May 09, 2016 at 02:13 PM

    Your email is in the bounce list which is why you're not getting the emails from JotForm.

    I have removed your email from the bounce list. You should be able to receive notifications now.

    Please check these helpful guides:
    How-to-Remove-Your-Email-Address-from-Bounce-List
    How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues

    If you have any questions, let us know. Thank you.

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    ykaluszyner
    Answered on May 09, 2016 at 02:45 PM
    Thank you.
    How did I end up in the bounce list and how do I avoid that in the future?

    Zack Kaluszyner


    2 Tower Center Blvd.
    Suite 1932
    East Brunswick, N.J.
    Tel:888-588-3874 ext.701


    ...
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    Ben
    Answered on May 09, 2016 at 03:37 PM

    The guides mentioned by my colleague would help with that - staying off the bounce list. However in your case, the issue was caused by your email service provider. Based on the error, I do believe that it is GoDaddy.

    They had bounced a lot of emails at one point causing everyone to stop receiving the emails.

    It should however not happen any more, but if it does, do let us know and we would be happy to assist in resolving the same.