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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Custom PDF: how to show background image after editing

    Asked by Pramukh1781 on May 09, 2016 at 05:29 PM

    Hi Mark and Jonathan,

    My submission form has a theme background pic.

    But when I customize the PDF by deleting sensitive fields, the background image disappears and I'm left with a plain white background.

    Is there a way to edit pdf content without losing the theme background image?

    Thanks

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    JotForm Support

    Answered by BDAVID on May 09, 2016 at 08:09 PM

    It is only possible to set a background color in the PDF editor, the preview shows as blank on your end:

    I just cloned your form, and tested on my end, and the problem did not reproduced:

    a) I set a background color.

    b) I deleted some fields.

    c) I clicked on Preview, and everything was shown:

    Please try the following:

    1) Reset the design: 

    2) Clear forms cache: https://www.jotform.com/help/229-How-to-Clear-Your-Form-Cache 

    3) Try editing your PDF.

    Let us know if that helps.