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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Im not receiving my notifications anymore.

    Asked by polishedcarz on May 09, 2016 at 07:09 PM

    Hey Jotform Team,

    I recently disabled a form because I was going out of town and didn't want to receive submissions. Since I've enabled the form, I am no longer receiving my email notifications. However, I am still receiving auto responders though. Please help.

     

     

    Page URL:
    https://form.jotform.com/60791177052153

    receiving Submissions JotForm email notifications and
  • Profile Image
    JotForm Support

    Answered by Chriistian on May 09, 2016 at 10:10 PM

    It appears that the email address polishedcarz@gmail.com was added to the bounce list. It was added to the bounce list due to the following reason: "The email account that you tried to reach is disabled."

    I have now removed the email address from the bounce list. However, please make sure that your email address is now enabled on your end so the next email notifications will be sent successfully.

    You can also check on your end if an address is in the bounce list. Simply follow this guide to learn how: How to Remove Your Email Address from Bounce List

    If you need further assistance, please let us know.