What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How do we combine files?

    Asked by jleming on May 10, 2016 at 12:12 PM

    I am a second person on an account.  Our account was updated through my login and the master account does not show the new Bronze status.


    How do we allow my upgrade to be used on the master account?

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    Answered by Huberson on May 10, 2016 at 01:57 PM

    Upgrading the sub-user account does not actually upgrade the master account.

    If your intention was to upgrade the main account, the subscription for the sub-account can be refunded so you can upgrade the master account instead.

     Please confirm, if you want to have the sub-account subscription refunded to upgrade peermirror account.

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    Answered by jleming on May 10, 2016 at 03:45 PM
    Please refund the sub-account and apply to peermirror.
    Thank you so much for your assistance
    Joanne Leming | *Director of Education*
    1180 Center Point Drive Suite 112, Henderson, NV 89074
    (702) 340.3420 (c) | (702) 530.7169 (o) FlyAerodrome.com

    *Attention**:* This message may contain information that is privileged or
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    the sender by reply e-mail and delete the message and any attachments.
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    JotForm Support

    Answered by BDAVID on May 10, 2016 at 05:02 PM

    Your subscription has been refunded, so your account "jleming" is back to free status. If the other account that has added yours as a "sub-account user"(in order to share forms with you) wants to upgrade, ask the owner to follow this guide: https://www.jotform.com/help/331-How-to-Upgrade-My-Account 

    Let us know if you need more help.