How do we combine files?

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    jleming
    Asked on May 10, 2016 at 12:12 PM

    I am a second person on an account.  Our account was updated through my login and the master account does not show the new Bronze status.

     

    How do we allow my upgrade to be used on the master account?

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    Huberson
    Answered on May 10, 2016 at 01:57 PM

    Upgrading the sub-user account does not actually upgrade the master account.

    If your intention was to upgrade the main account, the subscription for the sub-account can be refunded so you can upgrade the master account instead.

     Please confirm, if you want to have the sub-account subscription refunded to upgrade peermirror account.

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    jleming
    Answered on May 10, 2016 at 03:45 PM
    Please refund the sub-account and apply to peermirror.
    Thank you so much for your assistance
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    BDAVID
    Answered on May 10, 2016 at 05:02 PM

    Your subscription has been refunded, so your account "jleming" is back to free status. If the other account that has added yours as a "sub-account user"(in order to share forms with you) wants to upgrade, ask the owner to follow this guide: https://www.jotform.com/help/331-How-to-Upgrade-My-Account 

    Let us know if you need more help.