What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    None of my customer's form submissions are being forwarded to my email.

    Asked by dciprinting on May 11, 2016 at 04:52 PM

    I can only see them on the jot form website. But I need the form submissions that my customers send to go to my email like they always have been until about 2 weeks ago. Please advise. Thank you. 

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    Answered by victor on May 11, 2016 at 05:41 PM

    I have reviewed your email and found it in our bounce list

    I have removed it and you should be able to receive notification with no problems. If you have any problems wiht your email or others, you may always review our bounce list. If you enter your ACCOUNT->SETTINGS, you will see a text box BOUNCE LIST. Just enter the email in question and remove it if it is in the list

    How to Remove Your Email Address from Bounce List

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    Answered by dciprinting on May 11, 2016 at 05:58 PM

    Hi Victor! Thank you so much for solving this issue for us. We weren't aware there was this bounce list and we'll check this in the future. Thanks again! Have a nice evening!

    - Perla