What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Captcha not loading in mobile site?

    Asked by Starmo on May 14, 2016 at 01:19 AM

    Hi, New user, so may be missing something!

    I have a form loaded on my desktop site and my mobile site, both as responsive forms.

    The captcha is working fine on desktop, but when showing on my iphone all I can see is the captcha circling all the time.

    captcha not loading Mobile site mobile site responsive forms
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    JotForm Support

    Answered by Charlie on May 14, 2016 at 03:00 AM

    I checked your form's direct link which is https://www.jotform.com/61300853225446. It works fine in both desktop view and on mobile view. Here's a screencast using iPhone 6S iOS 9:

     

    Is the form perhaps embedded on your website? If it is, could you share us the website link?

    If you are embedding the form, we strongly suggest using the iFrame embed code to avoid any script conflict that maybe causing your captcha field to fail. Here's a guide on how to get your iFrame embed code in JotForm: https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code 

    We'll wait for your response.