Unable to delete conditions

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    nevillemwalimo
    Asked on May 15, 2016 at 10:39 AM

    hi,

    please can you assist in deleting the logic jumps for the below link;

     

    https://form.myjotform.com/61326162002541

    the condtion are making my browser to freeze since there messed up,a man unable to acccess the contion area.

    please delete all the condition.

  • Profile Image
    Jan
    Answered on May 15, 2016 at 12:53 PM

    You can delete the condition by clicking the gear icon and then clicking the delete button.

    May I know what browser are you using? Please try to test if it will work on another browser.

    I will clear your form cache so that your forms will be refreshed from our servers.

    If it is still the same, please try cloning the form. Here's a guide: How-to-clone-an-existing-form-from-your-account

    If the issue persist, then please try using the Form Revision tool so that you can revert to a previous version of the form where the conditions are not yet configured. Here's a guide: How-to-View-Form-Revision-History

    Let us know if you're still having issues. Thank you.

  • Profile Image
    nevillemwalimo
    Answered on May 15, 2016 at 01:44 PM
    am using firefox
    Regards,
    Neville Mwalimo,
    Email: nevillemwalimo@gmail.com
    Skype: neville.mwalimo
    Twitter: @patashika
    Cell phone:+254722853977.
    ...
  • Profile Image
    BDAVID
    Answered on May 15, 2016 at 01:48 PM

    Have you managed to delete them by following the instructions provided by my colleague?

  • Profile Image
    nevillemwalimo
    Answered on May 15, 2016 at 02:44 PM
    yes i have managed, thank you.
    Regards,
    Neville Mwalimo,
    Email: nevillemwalimo@gmail.com
    Skype: neville.mwalimo
    Twitter: @patashika
    Cell phone:+254722853977.
    ...