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  • Profile Image

    Submission exceeds the "Maximum Entry Limit" word count.

    Asked by Jescom on May 23, 2016 at 01:36 AM

    I have a 385 word restriction set for the second field beneath the heading 'Article' on this form:

     

    https://form.jotform.com/43360630521949

     

    I have tested the form, and if I try to submit text that exceeds that limit I am prevented from doing so.

     

    However I have received a submission with text entered in that field that exceeds the limit by almost double.

     

    Are you able to tell me how this might have occurred?

    Page URL:
    https://form.jotform.com/43360630521949

    word limit JotForm heading submit text and
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    JotForm Support

    Answered by ashwin_d on May 23, 2016 at 02:49 AM

    Hello Jescom,

    I'm sorry for the trouble caused to you.

    I did check your form's submission page and was able to trace the submission with 742 word count. There could be only two reason where the validation will not trigger:

    #1. The Javascript of the user's browser must have been disabled which will cause the validations to not trigger. To solve this issue, I would suggest you to please add "NoScript" widget in form which will prevent form submission if the Javascript is disabled.

    #2. If you have embedded your form in any webpage, there could be some code conflict between form scripts and other scripts of your webpage. To solve this, I would suggest you to please embed your form using its iFrame embed code. The following guide should help you how to grab your form's iFrame embed code: https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code 

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!