- JescomAsked on May 23, 2016 at 01:36 AM
I have a 385 word restriction set for the second field beneath the heading 'Article' on this form:
I have tested the form, and if I try to submit text that exceeds that limit I am prevented from doing so.
However I have received a submission with text entered in that field that exceeds the limit by almost double.
Are you able to tell me how this might have occurred?Page URL:
- JotForm Supportashwin_dAnswered on May 23, 2016 at 02:49 AM
I'm sorry for the trouble caused to you.
I did check your form's submission page and was able to trace the submission with 742 word count. There could be only two reason where the validation will not trigger:
#2. If you have embedded your form in any webpage, there could be some code conflict between form scripts and other scripts of your webpage. To solve this, I would suggest you to please embed your form using its iFrame embed code. The following guide should help you how to grab your form's iFrame embed code: https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code
Hope this helps.
Do get back to us if you have any questions.