What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Unable to receive email notifications

    Asked by AaronScales on May 23, 2016 at 06:05 AM

    Hi Our forms have stopped emailing through.

    email notifications unable to receive not receiving notifications bounce list
  • Profile Image
    JotForm Support

    Answered by Jan on May 23, 2016 at 09:11 AM

    The email address in the recipient is in the bounce list.

    I have remove it from the bounce list. You should be able to receive emails from JotForm now.

    It is in the bounce list because the notification settings is not configured properly. Please don't leave the Sender Name and Reply-to Email empty. Please choose JotForm as the Sender Name or whichever you prefers.

    Related guides: 
    How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues
    How-to-Remove-Your-Email-Address-from-Bounce-List
    Explanation-of-Email-Notification-and-Autoresponder-Settings

    Hope that helps. Thank you.