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AaronScalesAsked on May 23, 2016 at 6:05 AM
Hi Our forms have stopped emailing through.
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JanReplied on May 23, 2016 at 9:11 AM
The email address in the recipient is in the bounce list.
I have remove it from the bounce list. You should be able to receive emails from JotForm now.
It is in the bounce list because the notification settings is not configured properly. Please don't leave the Sender Name and Reply-to Email empty. Please choose JotForm as the Sender Name or whichever you prefers.
Related guides:
How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues
How-to-Remove-Your-Email-Address-from-Bounce-List
Explanation-of-Email-Notification-and-Autoresponder-SettingsHope that helps. Thank you.