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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Some of the field columns on submissions are empty

    Asked by itcaribbean on May 23, 2016 at 02:14 PM

    Hi:

     

    I have a question: some form fields from March 15th to Febreaury 17th appears empty in my excel report. Could you tell me what was the problem? this info is very important for my company.

     

    another detail: in the email copy apperas full of information.

    Regards, 

    Page URL:
    https://form.jotform.com/50726199156967

    Screenshot
  • Profile Image
    JotForm Support

    Answered by Welvin on May 23, 2016 at 03:35 PM

    I have the impression that you've modified this form before. Can you confirm if you've done this? Such as replacing the fields with a new one? Your 2015 submissions are blank, up until February 17, 2016. Please note that removing a field will also delete its data. I hope you didn't do this. Otherwise, we can forward this thread to our developers for them to check further. 

  • Profile Image

    Answered by itcaribbean on May 23, 2016 at 05:11 PM

    Hi:

    i don't remember if someone modified the form. I have a copy of 2015 submissions, with no empty fields. 

    I hope the developers can check it.

    Regards,

  • Profile Image
    JotForm Support

    Answered by EltonCris on May 23, 2016 at 09:02 PM

    I checked your form's revision history and found out that you have deleted the full name field on February 18 this year. Please take note that deleting a field also deletes its existing submissions data. This is also shown on a dialog box when you attempt to delete a field.

    Unfortunately, I'm afraid there's no way to recover the deleted data anymore. You may however, find them on the submissions you received on email.