What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    hide empty fields on emails

    Asked by amirk23 on May 23, 2016 at 03:24 PM

    I haven't changed the form since I created it, but one time I get the way I want which is all the blank ones being ignored, then today it showed up with everything on the list.  What happened?

    Page URL:

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    Answered by victor on May 23, 2016 at 04:44 PM

    I am not understanding your question. Are you indicating that all the changes you have made are gone? Or are you looking to reset your PDF report to its default state? You can do this by pressing RESET button in the CUSTOMIZE PDF window


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    Answered by amirk23 on May 24, 2016 at 11:40 AM

    Notice that on the way I want it below only the items given a quantity show up? I made no changes in between. The previous version had 0's for all.

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    JotForm Support

    Answered by david on May 24, 2016 at 12:55 PM

    The option to hide empty fields in emails has not yet been added to the new UI.  If you want to enable this once again, while editing your form, if you reload the page from this URL:


    It will bring up the old UI.  The option to hide empty fields is still available from the old UI.