Internet Explorer: Unable to enter information on input field.

  • Profile Image
    markryan
    Asked on May 25, 2016 at 01:14 AM

    Form Not Working on IE 10 and 11.

    Form:

    + original link - https://form.jotform.co/markryan/HIS-Rad-Clinic-Form

    + embedded link - http://www.quantumdigital.com.au/his-form

    We have sent this form to our 250 locations most of which use Internet Explorer. The clinics are having different issues:

    + Some find that they cannot enter information in to the first fields

    + Some are saying the they cannot select open ours

    I have looked at the form but cannot see any clear guidance. Please advise or help.

    Mark

  • Profile Image
    Chriistian
    Answered on May 25, 2016 at 03:40 AM

    I checked your embedded form on Internet Explorer and I was able to replicate your issue. I am unable to enter any information in the first few fields.

    It appears that you are using the script embed to embed the form to your webpage. To resolve the issue, please try using iFrame embed code instead. Here's how: Getting the form iFrame code

    If the issue persists, please let us know.

  • Profile Image
    markryan
    Answered on May 25, 2016 at 03:53 AM

    Thanks Chriistian

    I will get my colleagues to check the iFrame embed - I have done - http://www.quantumdigital.com.au/his-form

    Is there a way it can work as a link: https://form.jotform.co/markryan/HIS-Rad-Clinic-Form

    Mark

     

  • Profile Image
    Chriistian
    Answered on May 25, 2016 at 05:48 AM

    I checked the direct url of your form (https://form.jotform.co/markryan/HIS-Rad-Clinic-Form  or http://www.jotform.co/form/60968942517872) and I was able to replicate the issue. Can you try to inject this custom CSS code in your form and see if it will fix the issue?

    .form-textbox {

       height: 30px !important;

       padding: 0px 12px 0px 12px !important;

    }


    To inject custom CSS code in your form, just follow the instructions provided in this article: How to Inject Custom CSS Codes.