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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why am I not getting any email notifications when my form is filled out?

    Asked by pann on May 26, 2016 at 03:59 PM

    My form doesn't appear to be sending notifications when form is filled. noticed few days ago... It's physically working on the page, but just nothing is coming though.


    Any ideas?



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    Answered by KadeJM on May 26, 2016 at 05:52 PM

    Which email address and form are you not receiving the email notifications on?

    I checked your forms but I didn't see anything wrong currently.

    And according to your email history our server shows we are sending emails to you normally.

    Have you tried checking your spam folder to see if they ended up there?

    Also please refer to these guides below for additional help:

    1 - https://www.jotform.com/help/364-Why-I-am-not-receiving-email-notifications 

    2 - https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues