What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form is not being emailed anymore?

    Asked by cfeiring on May 27, 2016 at 10:56 AM

    My form was getting auto sent to my email.  I have filled it out a bunch of forms in the last 2 weeks, and they have stopped being sent to me.  I can still download the PDF file.

    Page URL:
    http://form.jotform.us/form/50088585797170?

    not being emailed pdf file unable to receive email notifications
  • Profile Image
    JotForm Support

    Answered by Jan on May 27, 2016 at 11:41 AM

    Your email address is in the bounce list which is why you are not getting emails from JotForm.

    I have removed it now from the list. You should be able to receive new notifications now.

    I checked the settings of your email notification and I can see that it is configured properly. You can try whitelisting our JotMail IP addresses.

    Please check these helpful guides about the bounce list:
    How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues
    How-to-Remove-Your-Email-Address-from-Bounce-List

    Hope that helps. Thank you.