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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I don't receive mail notifications anymore

    Asked by micici on May 27, 2016 at 05:01 PM



    Since at least today, when people fill in my forms, i don't get the mail notifications anymore.

    I checked my spam and it's not there either. However I can find the answers to my form if I go in my inbox on your site.

    The people answering the form do get the mail.

    I checked my form and there is no mistake on my mail adress so it's strange..


    Could you help me?




    Best Regards,

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Mike_G on May 27, 2016 at 05:28 PM

    I have checked the mail logs of your form on my end and found out that you have failed email notifications.

    I checked the email address you've used to receive email notifications to and found out that it is on the bounce list.

    Result: micici@outlook.com is IN the bounce list

    Reason(s) : 554 5.7.0 [internal] sending account is NOT active

    I have removed the email address from the bounce list and you should be receiving your notifications as normal like before.

    Here's a guide that can help you to prevent this from happening again in the future.


    You can also try Whitelisting-JotMails-IP-Addresses

    If you want to check your email histories via your Jotform account, just follow the instructions on this guide, How-to-view-all-your-form-Email-History

    I hope this helps. Let us know if you need any further assistance. Thank you.