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  • Profile Image

    I don't receive mail notifications anymore

    Asked by micici on May 27, 2016 at 05:01 PM

    Hello,

     

    Since at least today, when people fill in my forms, i don't get the mail notifications anymore.

    I checked my spam and it's not there either. However I can find the answers to my form if I go in my inbox on your site.

    The people answering the form do get the mail.

    I checked my form and there is no mistake on my mail adress so it's strange..

     

    Could you help me?

     

    Thanks,

     

    Best Regards,

    Page URL:
    www.micici.fr/formulaires

    email notification notifications bounce list email history mail logs
  • Profile Image
    JotForm Support

    Answered by Mike_G on May 27, 2016 at 05:28 PM

    I have checked the mail logs of your form on my end and found out that you have failed email notifications.

    I checked the email address you've used to receive email notifications to and found out that it is on the bounce list.

    Result: micici@outlook.com is IN the bounce list

    Reason(s) : 554 5.7.0 [internal] sending account is NOT active

    I have removed the email address from the bounce list and you should be receiving your notifications as normal like before.

    Here's a guide that can help you to prevent this from happening again in the future.

    How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    You can also try Whitelisting-JotMails-IP-Addresses

    If you want to check your email histories via your Jotform account, just follow the instructions on this guide, How-to-view-all-your-form-Email-History

    I hope this helps. Let us know if you need any further assistance. Thank you.