- miciciAsked on May 27, 2016 at 05:01 PM
Since at least today, when people fill in my forms, i don't get the mail notifications anymore.
I checked my spam and it's not there either. However I can find the answers to my form if I go in my inbox on your site.
The people answering the form do get the mail.
I checked my form and there is no mistake on my mail adress so it's strange..
Could you help me?
Best Regards,Page URL:
- JotForm SupportMike_GAnswered on May 27, 2016 at 05:28 PM
I have checked the mail logs of your form on my end and found out that you have failed email notifications.
I checked the email address you've used to receive email notifications to and found out that it is on the bounce list.Result: firstname.lastname@example.org is IN the bounce list
Reason(s) : 554 5.7.0 [internal] sending account is NOT active
I have removed the email address from the bounce list and you should be receiving your notifications as normal like before.
Here's a guide that can help you to prevent this from happening again in the future.
You can also try Whitelisting-JotMails-IP-Addresses
If you want to check your email histories via your Jotform account, just follow the instructions on this guide, How-to-view-all-your-form-Email-History
I hope this helps. Let us know if you need any further assistance. Thank you.