What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Our form submissions are not being sent to our emails again

    Asked by KMSolutions on June 02, 2016 at 11:20 AM
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    JotForm Support

    Answered by Jan on June 02, 2016 at 12:42 PM

    Your email address is in the bounce list. It is the reason why you are not getting notifications.

    I have remove it from the list now. You should be able to receive the new notifications now.

    Please contact your email provider and ask them to whitelist our mail servers and IP addresses. Here's a guide: Whitelisting-JotMails-IP-Addresses

    Please check these guides as well:
    How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues
    How-to-Remove-Your-Email-Address-from-Bounce-List

    Hope that helps. Thank you.