JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Can't see new field added in email notification?Asked by mirrormirrormusic on June 03, 2016 at 01:06 PMI’ve uncovered another issue however, related to new fields added to the form. We’ve added this new field "How often do you purchase lyrically based music (singing/ talking/ vocals...etc)?” and while we can see these form changes on the backend (within JotForm) and on our website (where we embedded the code), this new field doesn’t show up on when we get a “hey…someone filed out your form recently” email. Strange. Would you please look into this as well? Please see the attachments below for further clarity around this issue. Please let me know if you have any other questions, I’m happy to assist. =]
This is because the new field was not added automatically in your email template.
Now open your email notification and edit it, you'll see in the email template that the new fields like the "How often do you purchase lyrically based music (singing/ talking/ vocals...etc)?" is not added in the data table:
You can manually add it there by creating a new row, adding a label on it and adding the field tag for that question. You can get your form fields that by clicking the drop down option in the text editor "Form Fields".
To learn more about email alerts, you can check this guide: https://www.jotform.com/help/30-Explanation-of-Email-Notification-and-Autoresponder-Settings.
The fastest way to solve your problem is by just deleting the notification with incomplete form fields and just create a new one. Creating a new one will guarantee that all of your form fields will be added in the email template.
I hope that helps.