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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    As an administrator I am not receiving the notification emails

    Asked by luisaemilia on June 06, 2016 at 01:40 PM

    Hi,

     

    I have several forms embedded in my site. However from a month ago, I am not receiving any notification in my inbox, eventhough every form is set up with that function.

     

    How can I correct this issue?

     

    Thank you so much,

    Page URL:
    http://www.sinacqua.com.mx/suscribir

    Emails receiving administrator unable to receive not getting
  • Profile Image
    JotForm Support

    Answered by Jan on June 06, 2016 at 04:02 PM

    You are correct, the notification settings are properly configured. However, I've found out that your email address is in the bounce list. This is the reason why you are not getting the notifications.

    I have removed it now from the bounce list. You should be able to receive new notifications now.

    You might want to request to your email provider to white list our mail servers and IP addresses. Here's a guide: Whitelisting-JotMails-IP-Addresses

    These guides are helpful as well:
    How-to-Remove-Your-Email-Address-from-Bounce-List
    How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues

    Thank you.