Why my customers do not get their confirmation emails?

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    chipitin93
    Asked on June 06, 2016 at 01:54 PM

    The fill the form and they dont get the mail as a confirmation. Why is that happen? some they´ll get and some not, its becoming awful 

     

     

     

     

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    Mike
    Answered on June 06, 2016 at 05:11 PM

    The issue might be related to the custom Sender Email, since some of the email providers may have strict filtering/blocking policies. With custom Sender Email the email delivery may also be affected by your domain SPF and DKIM configuration.

    If you would like to have more predicted delivery you should use one of our default senders noreply@jotform.com / noreply@formresponse.com or your own properly configured SMTP sender.

    How to Setup SMTP for a Form

    If you need any further assistance, please let us know.