Why my customers do not get their confirmation emails?

  • chipitin93
    Asked on June 6, 2016 at 1:54 PM

    The fill the form and they dont get the mail as a confirmation. Why is that happen? some they´ll get and some not, its becoming awful 

     

     

     

     

  • Mike
    Replied on June 6, 2016 at 5:11 PM

    The issue might be related to the custom Sender Email, since some of the email providers may have strict filtering/blocking policies. With custom Sender Email the email delivery may also be affected by your domain SPF and DKIM configuration.

    Why my customers do not get their confirmation emails? Image 1 Screenshot 20

    If you would like to have more predicted delivery you should use one of our default senders noreply@jotform.com / noreply@formresponse.com or your own properly configured SMTP sender.

    How to Setup SMTP for a Form

    If you need any further assistance, please let us know.