What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why my customers do not get their confirmation emails?

    Asked by chipitin93 on June 06, 2016 at 01:54 PM

    The fill the form and they dont get the mail as a confirmation. Why is that happen? some they´ll get and some not, its becoming awful 





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    JotForm Support

    Answered by Mike on June 06, 2016 at 05:11 PM

    The issue might be related to the custom Sender Email, since some of the email providers may have strict filtering/blocking policies. With custom Sender Email the email delivery may also be affected by your domain SPF and DKIM configuration.

    If you would like to have more predicted delivery you should use one of our default senders noreply@jotform.com / noreply@formresponse.com or your own properly configured SMTP sender.

    How to Setup SMTP for a Form

    If you need any further assistance, please let us know.