- sleepwarehouseAsked on June 09, 2016 at 02:49 PMHaving the same issues again. Without warning, we stop receiving jotform emails from our “contact us” form.
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- JotForm SupportWelvinAnswered on June 09, 2016 at 03:02 PM
Your form submissions have failed since June 5th. The emails are sent from a different custom sender email address. I've checked your form and couldn't find these custom sender emails anymore so I think you've removed them already.
Custom Sender Email will likely to fail especially for free addresses such as Gmail, Yahoo, and Hotmail. This is because of the changes in their DMARC policy.
If you want to use a custom sender email, please do so my SMTP instead: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form.
If you are still not getting any emails after the changing your sender email to email@example.com, I would suggest checking the following guide and do our recommendation such as the whitelisting of our IP Addresses and Sending Domains:
Let us know if you need any further assistance.