What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    We stop receiving jotform emails from our form

    Asked by sleepwarehouse on June 09, 2016 at 02:49 PM
    Having the same issues again. Without warning, we stop receiving jotform emails from our “contact us” form.
    Toll Free 888-624-1010
    DISCLAIMER: This transmission is intended only for the use of the addressee and may contain information that is privileged, confidential and exempt from disclosure under applicable law. If you are not the intended recipient, or the employee or agent responsible for delivering the message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately via e-mail at customerservice@sleepwarehouse.com Thank you.
    ...
  • Profile Image
    JotForm Support

    Answered by Welvin on June 09, 2016 at 03:02 PM

    Your form submissions have failed since June 5th. The emails are sent from a different custom sender email address. I've checked your form and couldn't find these custom sender emails anymore so I think you've removed them already. 

    Custom Sender Email will likely to fail especially for free addresses such as Gmail, Yahoo, and Hotmail. This is because of the changes in their DMARC policy. 

    https://dmarc.org/ 

    If you want to use a custom sender email, please do so my SMTP instead: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    If you are still not getting any emails after the changing your sender email to noreply@jotform.com, I would suggest checking the following guide and do our recommendation such as the whitelisting of our IP Addresses and Sending Domains:

    https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    Let us know if you need any further assistance.