We stop receiving jotform emails from our form

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    sleepwarehouse
    Asked on June 09, 2016 at 02:49 PM
    Having the same issues again. Without warning, we stop receiving jotform emails from our “contact us” form.
    Toll Free 888-624-1010
    DISCLAIMER: This transmission is intended only for the use of the addressee and may contain information that is privileged, confidential and exempt from disclosure under applicable law. If you are not the intended recipient, or the employee or agent responsible for delivering the message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately via e-mail at customerservice@sleepwarehouse.com Thank you.
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    Welvin
    Answered on June 09, 2016 at 03:02 PM

    Your form submissions have failed since June 5th. The emails are sent from a different custom sender email address. I've checked your form and couldn't find these custom sender emails anymore so I think you've removed them already. 

    Custom Sender Email will likely to fail especially for free addresses such as Gmail, Yahoo, and Hotmail. This is because of the changes in their DMARC policy. 

    https://dmarc.org/ 

    If you want to use a custom sender email, please do so my SMTP instead: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    If you are still not getting any emails after the changing your sender email to noreply@jotform.com, I would suggest checking the following guide and do our recommendation such as the whitelisting of our IP Addresses and Sending Domains:

    https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    Let us know if you need any further assistance.